“TIP” that sinks the Ship! #55

“Despite of doing justice with work &caring for quality of service,often certain workers solely work for fetching extra money from clients”… 

There is trend in Qatar for giving away amounts of money to people involved with low paid jobs like taxi drivers,waiters, cleaners and barbers etc at the end of receiving their service. Usually these people do not ask their clients; they provide adequate service and its up to the customer to either give something additional or just go away.I have bad experienceat Barber shops where there is visible pressure of giving some TIP amount. After hair cutting or shave, they start to give un-necessary elongated final touches and also starts massage without asking. The customer usually getscompelled with this and gives some TIP thereafter. After roaming around and seeing lot of disturbing people, I settled with one barber who had just one bad habit i.e rather than deducting amount as per charge rate; he used to return change for the money note given by the customer asking them to give amount oftheir own will. Anyhow, I managed togo along with him after taking promise that he will deduct exact price of service and giving TIP would solely be on my discretion and I just forbid them to carry out massage after hair cut…

In 2014, we found a very gentle and seemingly holy lift operator on the Lahore Airport who started giving a lot of prayers and well wishes to me and my family. His style & voice were so touching and it seemed that his prayers were something special of us; I peculiarly gave him Rs.100. “What a nice man, I feel personally connected with him” I told my wife. Interesting after having lunchwe were returning close to the same lift again when we saw that same man blessing another family in a similar tone and affection. “Ahh so this was a professional thing not anything personal” we thought!

A recent journey enticed me to write this article. I had a chance of extensive traveling from Qatar to Pakistan and then back within about 30 hours and observed many faces of this forced TIP thing. Airport taxi service was having a tight schedule the day I reached Karachi and I had to take a yellow cab who overcharged by taking Rs. 950 and I had to go in a very bad conditioned taxi; so there was no question of any TIP. On the same day I went to Lahore and took a taxi from airport to Daewoo Bus stop. Driver was a sleepy,fat,seemingly lazy but witty character who recounted types of services he could provide including private travel between the cities of Punjab. At the end of journey, further to telling Rs100 extra (which ultimately was rectified by me) with respect to mileage he refused to accept Rs.50 TIP, he insisted on Rs.100 as according to him was a usual and must thing. I somehow managed to get rid of him giving away Rs.100.I had around 1 hour of waiting time at Daewoo stop’s waiting area; whenI used washroom, cleaner there was doing the similar duty i.e. offering toprovide special care to customers enticing for as much TIP as possibleAs I left washroom/ablution place, he presented Tissue Paper box like waiter style and honored me with a attentive army styled salute and obtained well deserved Rs.20. Daewoo travel from Lahore to Sargodha was a great one indeed commanded by a fine hostess who was in total control of proceedings and carried out a wonderful jobI specially thanked her for great effort. I again had to travel back within 2 hours but performance of  the hostess this time was nowhere near to the former one. “Doing justice with your duty is really scarce” I thought! Then I went to Lahore airport for finally traveling to Doha-Qatar; 2 converse examples were waiting for me there. After our baggage screening, while we went to the officer doing baggage inquiry. He asked about amount of money we had in our pockets to keep by Pakistani rule of maximum amount of money while on the move. “ I hardly have Rs. 1000-1200 and wife likewise”. “Alright open thatbag” he asked and while I was about to bring my bag he said “Why would you take so much headache,leave it Sir jee give us Rs.400-500 and go ahead”. This was something unexpected for me but I insisted to him to do his work and said” I am already short of cash and can not give you money”. “Alright then open your bag” he remarked and as I carried my bag down, he left us without checking. As we moved towards the Check-in counter, my wife saw him doing similar things with other customers as well. Authorities must check such black sheeps who do not obey their duties and leave the baggage without checking for Rs. 500 only or so. We can very well judge the opposite situation at foreign good airports where they treat families as preference and do not keep an eye on their pockets like this. Thereafter, when we went to the Polio Vaccination counter, we found a very nicely behaved gentleman who gave me a good advice as per his past experience to make vaccination certificate for myself despite of not staying for a month or more in Pakistan.

As per my experience/understanding, people would still continue giveaways to people involved with such jobs as we have majority of kind hearted customers understanding financial constraints involved with low-paid class. But having such behavior of fetching maximum out of the customer’s pocket and treating client as per expected amount of TIP wastes whole effort and ultimately loose goodwill of clients. Instead of pleasing the customer, such people become a headache for them and ultimately earning disrespect for their profession.

One of the main thing to curtail such behavior is that companies should take care of their employees maintaining rational wage standards and government must also take some measures to flourish balance in society. Various job related training programs can be arranged and moral training for on job behavior should be arranged for a pleasant dealing with customers. A well trained individual deserves to charge as per his/her standard and would certainly not be interested to pump extra payment. People complaining about bad reputation of particular professions should take a note of such teasing behavior which infiltrates earnings with dubiety.  

Article No. 55:

This article has been published at following:

http://www.pakistankakhudahafiz.com/blogs/tip-sinks-ship/

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